REFUND & RETURNS POLICY

Last updated: 1 September 2026

We want you to be happy with your THE POCKET POD purchase. If there is a problem with your order or product, please contact us so that we can help.

DAMAGED OR DEFECTIVE PRODUCTS

If your Pocket Pod arrives damaged, defective or otherwise does not conform to what you ordered, please contact us as soon as reasonably possible after receiving your order.

Please include:

• Your order number

• A description of the issue

• Clear photographs or video showing the problem, where applicable

We will assess the issue and provide an appropriate remedy in accordance with applicable South African consumer law.

INCORRECT ORDERS

If you receive the wrong product or incorrect quantity, please contact us with your order number and details of the issue.

We will work with you to resolve the problem.

CHANGE-OF-MIND RETURNS

Where a return or cancellation is requested because you have changed your mind, the availability of a return, refund or cancellation will depend on the circumstances and applicable South African consumer law.

Please contact us before sending any product back.

Do not return products without first contacting us and receiving return instructions.

REFUNDS

Where a refund is approved, the refund will generally be made using the original payment method where reasonably possible.

The time it takes for a refund to appear in your account may depend on the payment provider or financial institution.

RETURN CONDITION

Where a return is permitted, the product may need to be returned in an appropriate condition. Specific requirements will be communicated to you when your return request is assessed.

UNDELIVERED ORDERS

If an order cannot be delivered because incorrect or incomplete delivery information was provided by the customer, please contact us so that we can determine the appropriate next steps.

CONTACT

For returns, refunds or product issues, contact us through our Contact page and include your order number.

THE POCKET POD

Small container. Endless uses.