Privacy policy

PRIVACY POLICY

Last updated: 1 September 2026

THE POCKET POD respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect information when you visit our website or purchase from us.

INFORMATION WE COLLECT

When you browse our store or place an order, we may collect information such as:

  • Name

  • Email address

  • Telephone number

  • Billing information

  • Delivery address

  • Order details

  • Information you provide when contacting us

  • Technical information about your interaction with our website

Payment information may be processed by our payment service providers. We do not need to store your full payment card details ourselves.

HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and fulfil your orders

  • Arrange delivery

  • Provide order and shipping updates

  • Respond to customer enquiries

  • Process payments

  • Prevent fraud or misuse

  • Improve our website, products and customer experience

  • Meet applicable legal and regulatory obligations

PAYMENT PROCESSING

Payments are processed through third-party payment service providers, including Yoco where applicable.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

SHIPPING

To fulfil your order, relevant information such as your name, contact details and delivery address may be shared with our delivery provider, including Aramex, where necessary to deliver your order.

SHOPIFY

Our online store is operated using Shopify.

Shopify provides the e-commerce infrastructure that allows us to operate our online store, process orders and manage customer information.

Information processed through Shopify may be subject to Shopify's own privacy practices and policies.

COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and improve the customer experience.

Third-party services used by our store may also use cookies or similar technologies.

MARKETING COMMUNICATIONS

We will only use your personal information for marketing communications where permitted by applicable law and, where required, with your consent.

You may request to stop receiving marketing communications from us.

INFORMATION SECURITY

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

THIRD-PARTY SERVICES

Our store may use third-party services such as Shopify, Yoco, Aramex and other service providers necessary to operate the business.

These providers may process information according to their own privacy policies and applicable laws.

YOUR RIGHTS

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including rights to request access to, correction of, or information about the processing of your personal information.

You may contact us regarding privacy-related questions or requests.

POLICY CHANGES

We may update this Privacy Policy from time to time.

Any updated version will be posted on this page with a revised "Last updated" date.

CONTACT

If you have questions about this Privacy Policy or how we handle personal information, please contact us through our Contact page.

THE POCKET POD